Sprout for Retail and Ecommerce
Our Customers
The advantage of social for retail marketers is that they can engage during every stage of the customer lifecycle. But that same benefit also creates their biggest challenges:
Source: Sprout Social Index, 2020
Source: Sprout Social Brands Get Real
Source: Sprout Social Index, 2018
Our all-in-one social solution provides retail marketers with the exact customer care, publishing, analytics and listening tools they need to nurture prospects through the sales funnel, drive purchases online and in-store, and establish long-term customer engagement and loyalty.
Today’s consumers want authentic responses to their questions and comments on social, and they want them now. Our centralized platform enables retailers to quickly find and manage relevant conversations across every network and profile, all in one place.
60% MoM decrease in response time on weekdays
Tasks are fantastic. I see all of Casio’s social messages–across networks, in one feed. Then, depending on the context, I can send messages to a customer service agent, sales or marketing representative. It speeds up the whole process.
Richard Sharpe Operational Services Divisional Manager, Casio
Learn MoreWith Sprout’s sophisticated scheduling and publishing tools, retail marketing teams can efficiently collaborate to ensure the right message reaches the right audience, at the right time.
Visualize your publishing strategy with a shared content calendar to ensure the right mix of organic, user-generated and promotional content across platforms.
Put your best product forward with pre-approved photos, designs, videos and messaging pulled straight from a centralized Asset Library.
Amplify awareness and engagement among specific consumer segments using organic post targeting and algorithmic Optimal Send Times.
Extend the impact of your high-performing social content with paid promotion built right into your publishing workflow.
73.2% boost in engagements across Facebook, Twitter and Instagram with Sprout
We’ve seen increases in metrics since using Sprout and that’s because I’ve been able to push out more content. We’ve increased our followers, engagement, number of posts sent and Sprout has been a great partner.
Assunta Catalano Social Media Manager, KISS
Learn MoreLeverage Sprout’s powerful analytics and listening tools to track real-time results, understand your buyers and gain a competitive advantage in your industry.
Keep an eye on your KPIs with automated, presentation-ready reports to better understand which content is encouraging engagement and purchases.
See how quickly and how often individual users reply to messages and complete assigned tasks to measure team productivity and improve customer care.
To inform your product and content strategies, track what consumers are talking about online by monitoring mentions, hashtags and industry keywords.
Leverage social listening topics to discover how consumers feel about your competitors, identify influencers and find opportunities to differentiate your brand.
4307% spike in engagement
The main driving point behind our social strategy is UGC. It’s a lot easier for us to gather this with Sprout. It’s really been helpful to be able to search through multiple hashtags and keywords and have all of the content appear in a single stream.
Aaron Flick Marketing Associate, Wahl Professional
Learn MoreWe look forward to showing you how our platform can help you serve the needs of your audience, no matter where they are in the customer lifecycle.
Sprout’s powerful analytics and engagement tools empower Benefit to consistently optimize its social strategy, helping the brand deliver the honesty, authenticity and personalization its customers crave.
Download this report to get your retail brand back-to-school ready and deliver social media marketing campaigns that are best-in-class.
Titleist tapped Sprout to help build upon an organic following of loyalists, publish focused content, create a two-way social conversation with customers and turn social findings into actionable insights.
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