Engagement Tools

Streamline and scale social engagement

Streamline and scale social engagement

Go from overwhelmed to empowered. Increase visibility, improve responsiveness and boost efficiency using Sprout Social.

Go from overwhelmed to empowered. Increase visibility, improve responsiveness and boost efficiency using Sprout Social.

Request a Demo

Remove engagement roadblocks

Overflowing inboxes, missed messages and time-consuming tasks don’t have to be the norm. Sprout gives you the tools you need to eliminate engagement obstacles and achieve social success, from community management to customer care.

01

Onboard with ease

Learn to leverage Sprout’s easy-to-use toolset with dedicated training and customer support. Get set up quickly and experience the benefits of intuitive tools immediately.

02

Take back control

Save time and stay a step ahead using automated features and customizable workflows. Monitor social activity and organize all incoming messages from a single location.

03

Increase business productivity

Foster effective teamwork with communication and collaboration tools. Assign tasks, prevent redundancies, approve content and prioritize messages using processes tailored to your team.

04

Cultivate loyal communities

Build relationships with community management and customer care tools. Easily access important audience data, manage support issues and report on relevant performance metrics.

05

Elevate social strategy

Proactively connect with audiences and inform future strategy using an all-in-one platform. Publish content, analyze ROI and more using a fully integrated toolset.

Built for business

 

Built for business

What’s included: core features

Smart Inbox

Unify all connected networks and profiles into a single stream to monitor incoming messages and provide quick responses.

Message Spike Alerts

Stay notified of increases in message volume to be alerted to crises, time-sensitive events or other urgent situations.

Review Management

Manage reviews across Facebook, Google My Business and TripAdvisor to strengthen your online reputation.

Bot Builder

Create automated Chatbots to quickly respond to incoming messages, resolve support issues and share information.

Task Assignment

Delegate messages to specific team members and measure users’ efficiency based on tasks assigned and completed.

Message Tagging

Label and sort messages to easily access communications related to specific workflows, business objectives and marketing strategies.

Social CRM

Access conversation histories and relevant contact details to provide personalized responses to incoming messages.

Team Reports

Analyze how quickly users are responding to social messages across various time frames using presentation-ready reports.

Help Desk Integration

Create, track and manage support issues without leaving the Sprout platform through integrations with Zendesk, HubSpot and UserVoice.

Uncover engagement opportunities

Use real-time brand monitoring and social listening tools to discover deeper insights and drive better strategy.

Learn more about Sprout's Listening tools

Additional resources

Engaging customers across broad real estate portfolio

KETTLER uses Sprout’s engagement tools to build social communities, maintain brand consistency and inspire customer goodwill.

See how

Why you need a social media customer service plan

Social media may only be one channel for customer care, but since it’s so immediate and accessible, customers will be reaching out to you whether or not you have a plan in place.

View now

8 tips to build customer relationships with social

Used correctly, your social channels are more than just a way to respond to complaints. They’re how you build lasting connections and brand loyalty.

View now
Standard
$99 per user, per month
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No credit card required

Professional
$149 per user, per month
Start Your Free Trial

No credit card required

Advanced
$249 per user, per month
Start Your Free Trial

No credit card required

Enterprise
Custom Pricing
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Social profiles
Purchase additional profiles for a monthly charge of $25 per profile.
5 social profiles 10 social profiles 10 social profiles Customizable
All-in-one social inbox
Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.
Included Included Included Included
Publish, schedule, draft and queue posts Included Included Included Included
Social content calendar Included Included Included Included
Review management Included Included Included Included
Profiles, keywords and locations monitoring Included Included Included Included
Tasking and social CRM tools
Sprout’s social customer relationship management (CRM) tools provide contextual information such as conversation history, contact information and internal notes to help teams respond to customers quickly and personally.
Included Included Included Included
Group, profile and post-level reporting Included Included Included Included
Paid promotion tools to boost Facebook posts Included Included Included Included
iOS and Android mobile apps Included Included Included Included
Social listening to uncover emerging trends, brand influencers and competitive intel Premium add-on Premium add-on Premium add-on Included
Employee advocacy solutions to amplify your brand’s organic reach Premium add-on Premium add-on Premium add-on Included
Competitive reports for Instagram, Facebook and Twitter Not Included Included Included Included
Incoming and outgoing message content tagging Not Included Included Included Included
Custom workflows for multiple approvers and steps Not Included Included Included Included
Scheduling for optimal send times
Boost content reach by an average of 60% with suggested times meant to promote more social engagement.
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Response rate and time analysis reports
Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.
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Trend analysis for Twitter keywords and hashtags Not Included Included Included Included
Paid social reporting for Facebook, Instagram, Twitter and LinkedIn Not Included Included Included Included
Helpdesk integration
Integrate your Zendesk, UserVoice or HubSpot account to create, track and manage support issues from social.
Not Included Included Included Included
Custom report builder and scheduled delivery Not Included Not Included Included Included
Message Spike Alerts for increased message activity
Get alerted when message volume is higher than usual with email and push notifications.
Not Included Not Included Included Included
Digital asset and content library
Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management.
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Chatbots with automation tools
Create, preview and manage chatbots for Twitter and Facebook private messages using Sprout’s Bot Builder.
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Saved and suggested replies
Powered by a machine learning algorithm, Suggested replies recommends consistent answers to commonly asked questions.
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Inbox rule builder for automated actions
Set up alerts and rules based on keywords, message types and profiles to automatically tag and complete messages in the Smart Inbox.
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Custom URL tracking
Seamlessly append tracking codes to links posted in Sprout to identify your social traffic into Google Analytics.
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Twitter surveys to define CSAT or NPS
Gather customer feedback to get CSAT (customer satisfaction scores) and NPS (net promoter score) with Twitter Feedback Surveys.
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24/5 prioritized customer support Not Included Not Included Not Included Included
Exclusive implementation and onboarding to get teams up-and-running quickly Not Included Not Included Not Included Included
Advanced analytics to measure success across all social channels Not Included Not Included Not Included Included
Premier consulting services Not Included Not Included Not Included Included