Frequently Asked Questions
What is Sprout Social?
Sprout Social is a social media management and optimization platform for brands and agencies of all sizes. Our platform gives you a single hub for social media publishing, analytics and engagement across all of your social profiles.
Who uses Sprout Social?
Sprout Social is used by over 20,000+ brands around the world, in industries ranging from education, hospitality, fashion, tech, digital marketing agencies and everything in between. Take a look at our case studies to see real-life examples of how brands use our platform to streamline their workflow, improve engagement, increase customer satisfaction and more.
What are the pros of Sprout Social?
There are plenty of benefits to using Sprout Social such as the ability to manage all your social profiles from a single platform, in-depth analytics to understand how your brand is performing on social and an easy way to collaborate with coworkers or clients. We are constantly growing and adding new features that make it easier for our customers to communicate and engage with their audiences on social.
What are Sprout Social’s features?
Sprout Social provides a variety of features including tools for analytics, engagement, publishing, monitoring and listening. Learn more about Sprout’s features.
What data can I get with Sprout Social analytics?
Sprout Social’s analytics provide quantitative and contextual data for all your social profiles across Facebook, Twitter, Instagram, LinkedIn and Google+. Additional Sprout reports include team and agent level benchmarking, campaign performance and social conversion tracking. Learn more about our social media analytics tools.
Can I create social media reports with Sprout Social?
Yes, you can create and send unlimited presentation-ready reports in Sprout. With Sprout Social’s suite of reports, your brand can track metrics related to audience growth, reach, impressions, engagement and more. Also, with our Report Builder (available with our Agency Partner program and Advanced plans) you can create custom reports with the metrics most important to your brand.
Can you schedule Instagram posts with Sprout Social?
What is ViralPost™?
ViralPost™ is our patented technology within our social media publishing suite that finds the optimal time to post on social based on your audience’s behavior.
What is the Smart Inbox?
The Smart Inbox gives you visibility into your incoming social media messages across Facebook, Twitter, LinkedIn, Instagram and Google+, all in a single stream. You can use the Smart Inbox to monitor, reply, filter or assign messages as tasks to other team members. Learn more about the Smart Inbox here.
How does Sprout Social’s scheduling work?
Sprout Social allows you to schedule content across all of your social media profiles, and see everything from a single calendar. Learn more about our social media scheduling features.
Sprout Social Integrations
Does Sprout Social integrate with Instagram?
Yes, Sprout Social integrates with Instagram.
Does Sprout Social integrate with Facebook?
Yes, Sprout Social integrates with Facebook.
Does Sprout Social integrate with Twitter?
Yes, Sprout Social integrates with Twitter.
Does Sprout Social integrate with LinkedIn?
Yes, Sprout Social integrates with LinkedIn.
Does Sprout Social integrate with YouTube?
Yes, Sprout Social integrates with YouTube.
Does Sprout Social integrate with Pinterest?
Yes, Sprout Social integrates with Pinterest.
Does Sprout Social integrate with Zendesk?
Yes, Sprout Social integrates with Zendesk.
Does Sprout Social integrate with Google Analytics?
Yes, Sprout Social integrates with Google Analytics.
How to use Sprout Social
Where can I find a Sprout Social tutorial?
We have a wealth of tutorials and resources to help you get started with Sprout Social in our help center. You can also sign up for a demo for a complete walkthrough of how your brand can get the most from Sprout.
How can I sign up for a Sprout Social webinar?
We hold webinars on a regular basis that cover a variety of topics to improve your social media efforts. Whether you want to learn how to work more efficiently, get a view on upcoming trends or learn how to master certain features of Sprout Social, you can sign up for any of our latest webinars.
How do I contact Sprout Social support?
If you are a current customer, we have a variety of support resources available from our dashboard. Simply log in, click on the gear symbol and you can access live chat, our help center and more. You can also Tweet us. If you have questions in regards to how your brand can use Sprout, request a demo here. For general inquiries, you email us.
How do I cancel my Sprout account?
To cancel your account, navigate to the settings menu (gear icon) in the top right corner of your screen. Choose Settings in the drop-down menu, then Billing & Plan from the menu on the left-hand side. Click Deactivate my Account and follow the prompts. If you run into any issues or have any questions about your account, please email our support team.
Is there a Sprout Social Google Chrome extension?
Yes. You can download our Google Chrome extension here to share content from around the web.
Does Sprout have an API?
Sprout Social does not have a public API at this time, but if you would like to learn more about API access as an add-on to your Sprout Social subscription, please email our support team for more information.
What is Sprout Social All Stars?
The Sprout Social All Stars Program is Sprout’s brand advocacy community for customers. All Stars receive access to other advocates and Team Sprout, curated content for social sharing, Sprout insider info, exclusive badges and branded swag. Learn more and apply.
Sprout Social for Agencies
Does Sprout Social have a solution for agencies?
Yes. Sprout Social makes managing social media for multiple clients simple and efficient. Whether you’re a boutique social media agency or enterprise-level interagency team, Sprout makes collaborating, reporting and account management a breeze. Learn more about our agency solutions here.
What is the Agency Partner Program and where can I learn more about it?
Our Agency Partner Program gives agencies the opportunity to grow their client base, connect with other agencies, and learn how to better serve their clients in today’s rapidly changing social media landscape. Learn more about the program and how to sign up.
Can Sprout Social manage my social media?
No, but one of our agency partners can. View some of our partners.