Enterprise Social Media Management

Stronger bonds, stronger brands

Sprout Social’s all-in-one social management solution empowers enterprise businesses to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

Logo_

Streamline your social media efforts with a platform built for connection

Our all-in-one social marketing software drastically simplifies collaboration for large, cross-functional teams. Unify your social media management, analytics, and listening efforts within a single log-in.

Social Management

  • Content development
  • Campaign management
  • Distribution optimization
Learn more

Customer Care

  • Response management
  • Issue resolution
  • Social CRM
Learn more

Data & Intelligence

  • Social listening
  • Sentiment analysis
  • Measurement and reporting
Learn more

Advocacy & Influencers

  • Awareness
  • Brand perception
  • Content curation
Learn more

Why so many enterprise businesses trust Sprout Social

Publishing calendar

All-in-one platform

Schedule posts, store assets, respond to messages, access customizable reports and use social listening across networks and profiles from a single log-in.

User-friendly interface

Sprout offers all the features you need—and none that you don’t—in an intuitive interface your team can implement and adopt quickly.

Seamless workflows

Features like Smart Inbox and tagging make it easy for teams to organize, assign and approve content across profiles, brands and locations.

Track record for customer success

Expect award-winning support from a team of real people dedicated to your success. No more painful customer service loops.

Strong partnerships & innovation

Sprout builds best-in-class technology you can rely on, and maintains strong network partnerships to keep pace with changes in the social landscape.

Sprout is the glue that holds our social media ecosystem together. It’s a global view of what’s happening across campus. I feel more in touch with what’s going on.

Tim Ciegleske

Director of Social Media, Marquette

Get more out of your social media efforts

Request a demo of Sprout’s Enterprise plan to experience our powerful, scalable solution. Includes everything from our Standard, Professional and Advanced plans, plus:

  • 24/5 prioritized customer support
  • Exclusive implementation and onboarding to get teams up-and-running quickly
  • Advanced analytics to measure success across all social channels
  • Premier consulting services
  • Social listening to uncover emerging trends, brand influencers and competitive intel
  • Employee advocacy solutions to amplify your brand’s organic reach
Standard
$99 per user, per month
Start Your Free Trial

No credit card required

Professional
$149 per user, per month
Start Your Free Trial

No credit card required

Advanced
$249 per user, per month
Start Your Free Trial

No credit card required

Enterprise
Custom Pricing
Request a Demo

We’ll be in touch soon

Social profiles
Purchase additional profiles for a monthly charge of $25 per profile.
5 social profiles 10 social profiles 10 social profiles Customizable
All-in-one social inbox
Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.
Included Included Included Included
Publish, schedule, draft and queue posts Included Included Included Included
Social content calendar Included Included Included Included
Review management Included Included Included Included
Profiles, keywords and locations monitoring Included Included Included Included
Tasking and social CRM tools
Sprout’s social customer relationship management (CRM) tools provide contextual information such as conversation history, contact information and internal notes to help teams respond to customers quickly and personally.
Included Included Included Included
Group, profile and post-level reporting Included Included Included Included
Paid promotion tools to boost Facebook posts Included Included Included Included
iOS and Android mobile apps Included Included Included Included
Social listening to uncover emerging trends, brand influencers and competitive intel Premium add-on Premium add-on Premium add-on Included
Employee advocacy solutions to amplify your brand’s organic reach Premium add-on Premium add-on Premium add-on Included
Competitive reports for Instagram, Facebook and Twitter Not Included Included Included Included
Incoming and outgoing message content tagging Not Included Included Included Included
Custom workflows for multiple approvers and steps Not Included Included Included Included
Scheduling for optimal send times
Boost content reach by an average of 60% with suggested times meant to promote more social engagement.
Not Included Included Included Included
Response rate and time analysis reports
Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.
Not Included Included Included Included
Trend analysis for Twitter keywords and hashtags Not Included Included Included Included
Paid social reporting for Facebook, Instagram, Twitter and LinkedIn Not Included Included Included Included
Helpdesk integration
Integrate your Zendesk, UserVoice or HubSpot account to create, track and manage support issues from social.
Not Included Included Included Included
Message Spike Alerts for increased message activity
Get alerted when message volume is higher than usual with email and push notifications.
Not Included Not Included Included Included
Digital asset and content library
Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management.
Not Included Not Included Included Included
Chatbots with automation tools
Create, preview and manage chatbots for Twitter and Facebook private messages using Sprout’s Bot Builder.
Not Included Not Included Included Included
Saved and suggested replies
Powered by a machine learning algorithm, Suggested replies recommends consistent answers to commonly asked questions.
Not Included Not Included Included Included
Inbox rule builder for automated actions
Set up alerts and rules based on keywords, message types and profiles to automatically tag and complete messages in the Smart Inbox.
Not Included Not Included Included Included
Custom URL tracking
Seamlessly append tracking codes to links posted in Sprout to identify your social traffic into Google Analytics.
Not Included Not Included Included Included
Twitter surveys to define CSAT or NPS
Gather customer feedback to get CSAT (customer satisfaction scores) and NPS (net promoter score) with Twitter Feedback Surveys.
Not Included Not Included Included Included
24/5 prioritized customer support Not Included Not Included Not Included Included
Exclusive implementation and onboarding to get teams up-and-running quickly Not Included Not Included Not Included Included
Advanced analytics to measure success across all social channels Not Included Not Included Not Included Included
Premier consulting services Not Included Not Included Not Included Included