Social Commerce

Convert engagement into sales with social commerce

Make it easy for your customers to shop directly from their feeds. Sprout’s social commerce solution integrates social media into your sales funnel to offer faster customer service and sell instantly.

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#1 Best Software, 2024

UI showing the company ‘Snouts, Paws, and Tails’ adding shopping links to their products on social media.Sprout Social UI demonstrates the company ‘Snouts, Paws, and Tails’ adding product links to their posts across multiple social networks.Sprout Social UI showing the company ‘Snouts, Paws, and Tails’ creating a seamless customer profile across social platforms and Shopify.

Reduce friction to create more sales opportunities

Enhance product visibility and streamline the purchasing process by increasing exposure and offering direct sales opportunities on social platforms.

Reduce friction to create more sales opportunities

Enhance product visibility and streamline the purchasing process by increasing exposure and offering direct sales opportunities on social platforms.

Achieve higher conversion rates through a more streamlined purchasing process on social media.
Sprout Social UI showing the order details of a ‘Snouts, Paws, and Tails’ customer who mentioned the company on X (formerly Twitter.) Sprout Social UI showing an open Salesforce case for a ‘Snouts, Paws, and Tails’ customer who contacted the company on X (formerly Twitter.) Sprout Social UI showing an inquiry from a ‘Snouts, Paws, and Tails’ customer who messaged the company on Instagram.

Deliver personalized assistance to customers

Equip yourself with the right context and information to handle every incoming social commerce message effectively.

Deliver personalized assistance to customers

Equip yourself with the right context and information to handle every incoming social commerce message effectively.

View order history, shipping status and more to respond promptly to customer inquiries on social platforms.
Sprout Social UI of paid campaigns report for ‘Snouts, Paws, and Tails’ on X (formerly Twitter), Instagram and Facebook campaigns.Sprout Social UI displaying post link clicks for ‘Snouts, Paws, and Tails’ on X (formerly Twitter) and Facebook profiles.Sprout Social UI displaying a graph of review volume for Google My Business and Facebook reviews.

Optimize your social selling strategy

Merge your social media and sales data for deeper analysis and strategic breakthroughs.

Optimize your social selling strategy

Merge your social media and sales data for deeper analysis and strategic breakthroughs.

Measure the effectiveness of your campaigns to see how social interactions convert into purchases.
Integration

Facebook Shops

Quickly share product information by linking directly to your Facebook Shops product catalog in a post or reply.

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Integration

Shopify

Link your Shopify customers to their social profiles in Sprout to view their order history and provide updates. Include direct links to your product catalog when posting to social or replying to customers.

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Integration

Salesforce

Deliver exceptional customer experiences at every touchpoint by leveraging social data throughout your CRM with Salesforce and Sprout Social.

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TUMI
MeUndies
Tuft & Needle
Vans
Columbia Sportswear
Edible Arrangments
General Mills
Harrods
James Hardie

Turn social engagements into sales