Enterprise Social Media Management
Transform social insights into business intelligence
Staying one step ahead of the competition while meeting the needs of consumers is key to your success. Powered by an intuitive platform, automation and AI-driven technology, Sprout equips companies with the social management and business intelligence solutions you need to maintain your competitive and innovative edge.
Enterprise Social Media Management
Transform social insights into business intelligence
Staying one step ahead of the competition while meeting the needs of consumers is key to your success. Sprout equips companies with the social management and business intelligence solutions you need to maintain your competitive and innovative edge.
Trusted by 30,000+ world-class brands and organizations of all sizes
Capture real-time audience insights
Insights from social listening support cross-functional departments from sales to HR, inform your next product launch and even uncover new business opportunities. With Sprout’s AI-powered Social Listening tool, gain business-critical learnings from millions of unfiltered thoughts, opinions and feedback to upgrade your current strategy and guide future action.
“I love the social listening tools. Listening not only helps us better understand what the conversations are about our brand in the digital space, it lets us make sure we’re dominating share of voice in our industry in a relevant, impactful and positive way.”
Kara Wenman Digital Content Marketing Manager, James Hardie
“I love the social listening tools. Listening not only helps us better understand what the conversations are about our brand in the digital space, it lets us make sure we’re dominating share of voice in our industry in a relevant, impactful and positive way.”
Kara Wenman Digital Content Marketing Manager, James Hardie
Demonstrate the impact and ROI of social
Analyzing campaign results and content performance helps maximize positive outcomes, but predetermined metrics and prepackaged market research reports can limit you. Sprout’s analytics tools give you the flexibility to tailor reports and share the data that matters most across your org.
Optimize campaign performance
Monitor the ongoing impact of campaigns across channels and make adjustments to high or low-performing campaigns in real time.
Take control
Select custom date ranges, metrics and visualizations that reflect your organization’s KPIs and highlight new insights that influence your social strategy.
Share with ease
Provide a feedback loop to teams across your org and external partners with presentation-ready reports, shareable links and recurring report delivery to key stakeholders.
Gain competitive advantage
Track competitor performance across social to benchmark against your own and identify new opportunities to stay ahead.
Get more support & more ROI with Premier Success
Premier Success consultants work side-by-side with your team to develop and execute a strategy based on the latest trends and market insights—helping you achieve greater impact in your entire business.
Trusted partnerships & integrations across leading platforms
Sprout builds and maintains strong network partnerships and integrations to help you unify your customer touch points and keep pace with changes in the social landscape.
Offer personalized support across the customer lifecycle
Today’s consumers expect a seamless experience across their entire journey and on their channel of choice: social media. Sprout’s AI and automation-powered engagement tools help you meet customers’ evolving needs.
Top features for Enterprise social media management
Social CRM
Access conversation histories and relevant contact details to offer personalized responses and in turn, build loyalty.
Team Reports
Improve efficiencies by analyzing how quickly your team members reply to inbound messages and how effectively they complete cases.
Message Tagging
Label and sort messages to uncover insights related to specific workflows, business objectives and marketing strategies.
Seamless Integrations
Optimize data with relevant information right at your fingertips using CRM, helpdesk and commerce integrations.
Bot Builder
Create automated chatbots to quickly respond to incoming messages, resolve support issues and share information.
Case Assignment
Assign messages to team members as cases and measure performance based on average handle time and more.
Transparent practices, reliable systems and a secure platform
A relationship with Sprout is built on trust. That's why we prioritize security and data privacy for all 30,000+ customers.
Explore the full Sprout platform
See our tools in action
We look forward to showing you how our platform can help you serve the needs of your entire business, from industry insights and competitive intelligence to customer service, data and analytics.
Schedule a demo to:
- Have a brief conversation to assess what Sprout can do to help your business
- Get a live product tour with insight into how to get the most benefit from Sprout
- Discuss your needs and goals to determine the best path forward for your organization
- See the power of our tools firsthand with no commitment required