Consumers have come to demand genuine social interaction with brands. We give you the analytics you need to evaluate your ability to satisfy that demand.
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You wouldn't ignore a customer phone call.
Don't ignore social messages either. Only Sprout lets you measure your response rate & avg. response time to inquiries.
View top hashtags, topics, terms and users that are trending across all your connected social media profiles in mentions and replies to your accounts.
Track message-level analytics—clicks, retweets, shares & more—on individual posts & social networks to understand what resonates most with your audience.
Sprout’s unique report analyzes incoming messages to identify those that require a response and tracks how efficiently you respond.
Evaluate your growth, engagement and influence scores against top competitors to benchmark how well you’re interacting with your audience.
See how efficiently users in your account are operating to gain valuable insight into where your biggest opportunities are for improvement.View More Features
Sprout processes tens of millions of social media interactions daily and is a leading social platform for business.